Delivery & Returns
Deliveries within the U.K only will be by first class Royal Mail post. All post to Europe and Rest Of World will be made by standard airmail Royal Mail post.
The following is a rough guide to how long your order should take to arrive:
UK: 1-4 working days, Europe: 4-7 working days, USA / Canada: 7-14 working days, rest of world: 7-20 working days, depending on location.
PLEASE NOTE THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME.
Efficiency does vary between different countries’ postal services. Sometimes delivery can be very quick, sometimes less so. International customs can also hold up a package, sometimes for no apparent reason, and in these cases there is unfortunately not a lot we can do to speed things up.
If your item(s) has not arrived, please check with us that your item(s) had been properly processed and sent successfully. We will consider an item(s) 'lost in post' if it hasn't reached you within 20 business days. We have to wait 20 business days for the package to be deemed 'lost' as this is the length of time Royal Mail wait until they confirm an item can be 'lost' and we can be refunded by them. In the extremely unlikely event that your item has not arrived within 20 working days, we will either re-send your item(s) or offer a full refund.
If you would like to cancel your order, please contact us on firstname.lastname@example.org as soon as you can. We do process orders within 1-2 days after the order is made (subject to weekends and public holidays), so please contact us as close to making your order as possible or your item(s) may have already been dispatched.
Our online store has a comprehensive weight-based system that charges you on the total weight of your order.
Begins from £4.20 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £1.00 handling charge.
Begins from £5.16 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £1.50 handling charge.
Rest of World Zone 1
Begins from £7.56 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £2.00 handling charge.
Rest of World Zone 2
Begins from £8.06 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £2.00 handling charge.
A full explanation of what countries exist in the different zones can be found HERE
Customs and Import Duty Charges
Please note that residents of some countries may have to pay customs or import duty charges on their order. Because these charges are levied by your government and are specific to your country, we cannot tell you how much (if anything) this will be. You are responsible for any customs or import duty charges you may incur. If you choose not to pay these charges, your package will not be released by customs and may be destroyed. In this event, we will be unable to offer you a refund. UK and EU residents will not have to pay any customs or import duties.
If you would like to return any item to us for any reason, please get in touch with us via email@example.com and let us know about the issue. We will then decide what the best course of action should be; whether it be an exchange or a full refund.
All goods sent out are thoroughly checked before dispatch. If you find goods to be faulty, we would ask you to first contact us for advice and then return the goods for inspection. When returning goods please include a note with your name and address along with the reason for return and any requests or comments. Wrap the parcel securely and return to the address below. We suggest using Royal Mail Recorded delivery to send the goods. We cannot accept responsibility for goods lost in transit to us. If a refund is made we shall endeavour to refund within 30 days. Any faulty goods will need to be inspected by the manufacturer before we take any action. If you have any queries or questions please Email us at firstname.lastname@example.org.